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External Hard Drive Recovery

LOST DATA?
WE CAN HELP RECOVER IT.
External hard drives can fail due to damage, mechanical issues, or malware. If your files are inaccessible, contact us for professional data recovery.

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888-417-4787

99% Success Rate
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No Data, No Fee
Data Recovery for External Hard Drives

External hard drives are popular for their convenience and portability, making them ideal for backups and storing large amounts of data. However, they are susceptible to data loss from physical damage, accidental deletion, or logical errors.

However, external hard drives are susceptible to failure like any other storage device. Data loss can occur due to accidental deletion, formatting, virus attacks, logical errors, or physical damage.

In such cases, having a dependable and efficient data recovery service like PITS Data Recovery is essential.

Whether you’ve dropped your external hard drive or spilled water on it, rest assured that data recovery is possible. No matter the cause, we have the expertise and knowledge to recover your valuable files.

Advanced External Hard Drive Retrieval

Advanced external hard drive recovery uses sophisticated methods to retrieve data from severely damaged drives. For complex issues, specialised software and cleanroom environments may be required. Our expert team excels at diagnosing intricate problems and applying the latest recovery techniques.

Whether your drive has experienced severe physical trauma, electronic malfunction, or data corruption, we use advanced technologies like NAND flash recovery and platter extraction to restore your invaluable data. Trust our recovery services to reclaim your critical files with some of the highest success rates in the industry.

We use state-of-the-art recovery techniques and equipment to retrieve valuable data from external hard drives. Our experts are skilled in both logical and physical data recovery methods, including repairing damaged sectors, reconstructing corrupt file systems, and retrieving lost partitions.

Why Choose Us

24/7 Emergency Service

Data loss can happen at any time. Our recovery team is available 24/7 to provide urgent support for individuals, businesses, IT teams, and organisations across Canada.

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Risk-Free Evaluation

We begin with a no-obligation evaluation. Our technicians assess the device, identify the issue, and provide a clear recovery plan so you can make an informed decision.

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Trusted By Our Customers

Your satisfaction is our priority. With years of experience, we deliver reliable recovery services and professional support from start to finish.

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Confidential Data Handling

Your files stay private from intake to delivery. Recovered data is sent via encrypted media or secure transfer, then permanently erased from our systems.

Nationwide Drop-Off Locations

We provide professional data recovery support across Canada, with secure submission options and clear guidance for sending your device to our team.

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Certified & Proven Services

Our team uses proven data recovery methods, advanced technology, and secure handling procedures to protect your device, your files, and your privacy.

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Professional Data Recovery

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From evaluation to delivery, our process is secure, transparent, and designed to maximize recovery success.

99% Success Rate

100% Secure Process

24/7 Support

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External Hard Drive Recovery Process

1

Free Consultation

We begin with a free consultation to discuss your external hard drive data loss scenario. Our specialists will outline the evaluation process, ensuring you fully understand each step before proceeding.
2

Full Diagnostics

Drop off your device locally or ship it using our prepaid, insured label. Our engineers perform a full diagnostic to identify the issue and define the recovery approach.
3

Review & Decide

You receive a fixed price quote based on recovery complexity and turnaround option. Approve the recovery or have your device returned with no obligation.
4

Secure Delivery

Recovered data is delivered via encrypted media or secure cloud transfer. Upon confirmation of delivery, all recovered data is permanently erased from our systems.

Verify Your Data

Once your data has been successfully recovered, we arrange a secure remote session so you can verify the integrity of your files before final delivery.

Confirm The Recovery

Review your restored files and confirm the recovered data.

Convenient Verification

Check your data from the comfort of your own home or office.

Privacy Assured

End-to-end encryption safeguards your information.

Client Success Stories

100,000+ drives recovered

"PITS Recovered Everything When Others Couldn’t."

“PITS RECOVERED EVERYTHING FROM MY INACCESSIBLE HARD DRIVE.”

"PITS RECOVERED EVERY PHOTO FROM MY CORRUPTED SD CARD."

“PITS RECOVERED ALL MY DATA WHEN LOCAL SHOPS COULDN'T HELP.”

“PITS RECOVERED MY RAW WEDDING PHOTOS AFTER MY HARD DRIVE FAILED.”

“PITS RECOVERED ALL 3.96TB FROM MY FAILED HARD DRIVES.”

"PITS Recovered 100% of the Photos I Couldn’t Afford to Lose."

"PITS Recovered 12TB of Client Data From Damaged Drives."

“PITS recovered the files that meant everything to me.”

“PITS Recovered 100% of My Data When My MacBook Died.”

Customer Reviews

4.9
Based on 6900+ reviews
Alicia Hritsko
Google
I did a lot of research before I chose PITS Global, and I am so glad I did!! Zack kept me informed throughout the whole process & even let me send an external hard drive that I had already purchased to put my recovered data on so that I wouldn’t be charged for another. Their prices are competitive & actually lower than other data recovery places that I researched. Most importantly, they were able to recover ALL my data, so they not only saved my photos, videos & music, but my precious memories as well, which are priceless to me. I will definitely be recommending them to anyone & everyone I know! Thanks guys for saving this Hulk!!
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Juan Gutierrez
Google
Customer service (Emma) was extremely kind and helpful, especially the virtual call for the review. Price was fair and was able to get a 100% recovery of my files (all the ones I cared about were family pictures from the last 25 years).
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Jim Morgan
Google
My RAID system failed many years ago, and I thought everything was gone forever. Back when it happened, I got a quote from another company, and it was so astronomically expensive that I thought I’d never be able to do it. Then, recently, I moved, and I was reminded of all that I lost, and so I contacted PITS. Amazingly, about a decade after the drives failed, they were able to recover 100% of the data, and at a much more reasonable price! It’s not cheap, but at least it was an amount I could make work, and I really can’t describe how it felt to look at all the pictures and videos that I thought were lost forever. My baby pictures, my daughter’s baby pictures, so many memories, and I had no backup. I will also say that I know I was a bit of a pain-in-the-neck customer at times, but throughout the process they were really amazing to work with–always professional and helpful, not to mention flexible. I’m glad I found them and decided to work with them. It was a very positive experience.
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Frequently Asked Questions

Yes, most external hard drives can be recovered. The success rate depends on the severity and type of damage. Professional recovery services are recommended for the best chances. Common causes of failures include physical damage, mechanical issues, logical failures, malware, or viruses. It is advisable to seek professional assistance.
If your computer does not recognise your external hard drive, there may be an issue with the connection or the drive itself. Here are some steps you can take to try and recover data from an unrecognised external hard drive:

  1. Check connections and try a different port or cable: Ensure that the connections between the external hard drive, the computer, and the power source are secure. Try using a different USB port or cable to rule out any connection-related issues.

  2. Try on a different computer: Connect the external hard drive to another computer to see if it gets recognised there. This can help determine if the issue is with the drive or the computer.

  3. Use Disk Management (Windows) or Disk Utility (Mac): Sometimes, the drive may show up in disk management tools even if it’s not accessible through File Explorer or Finder. Look for the drive in these tools and attempt to initialise or mount it.

  4. Avoid DIY recovery software: If the drive contains critical data, it’s best not to use free or random data recovery software found online, as they may cause further damage to the drive or data.

  5. Contact a professional data recovery service: If none of the above steps work or if you hear unusual noises from the drive, it’s essential to seek professional help. Our team at PITS Data Recovery has the necessary expertise and tools to handle such situations. We can diagnose the issue, repair any physical problems, and retrieve your data in a secure and efficient manner.

In many cases, a corrupted external hard drive can be fixed, and the data can be recovered. However, it’s essential to be cautious and follow the right steps to avoid further data loss or damage to the drive. Here’s what you can try:

  1. Avoid excessive DIY attempts: While it’s tempting to try various DIY solutions found online, refrain from attempting multiple fixes as they could potentially worsen the situation and reduce the chances of successful data recovery.

  2. Seek professional data recovery services: If the data on the corrupted external hard drive is critical or the above steps don’t work, it’s best to consult a professional data recovery service like PITS Data Recovery. Our experts have the knowledge and tools to handle complex cases of data loss due to corruption. We can assess the situation, repair any physical issues if present, and perform advanced data recovery procedures to retrieve your valuable data.

There are various ways you can know if your external hard drive is corrupted. Some common signs include:

  1. Unrecognised by the computer: If your external hard drive is not being detected or recognised by your computer when you connect it, there might be corruption or other issues with the drive.

  2. File system errors: When trying to access the drive, you may encounter error messages related to the file system, such as “Disk needs to be formatted” or “File system is RAW.”

  3. Slow or unusual performance: If the external hard drive is taking an unusually long time to open files or folders or is freezing frequently, it could be a sign of corruption.

  4. Missing or inaccessible files: If you notice that certain files or folders are missing or can’t be accessed on the external hard drive, corruption might be the cause.

  5. Strange noises: Unusual clicking, grinding, or whirring sounds emanating from the external hard drive could indicate physical damage, which may lead to data corruption.

  6. Frequent disconnections: If the external hard drive frequently disconnects or ejects spontaneously, it could be due to corruption affecting the drive’s stability.

The lifespan of external hard drives can vary depending on several factors, including the quality of the drive, usage patterns, environmental conditions, and handling. On average, a well-maintained external hard drive can last anywhere from 3 to 5 years. However, some drives may fail earlier, while others can remain functional for a more extended period with proper care.
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Our team helps recover critical data from failed, damaged, or inaccessible devices. Whether it’s personal files, business data, RAID failure, or an urgent case, we work to achieve the best possible recovery outcome. Let our specialists help restore what matters most.

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